Monitoring, maintenance, help desk — handled before you notice.
01:04 · THE PATCH WINDOW OPENSManaged IT is the quiet part of the day working correctly. We watch your endpoints and network around the clock, patch and maintain them off your hours, and answer the phone with a senior engineer when something needs a person. No ticket queue. No rotating techs. No 2 a.m. call, because we took it for you.
One program per seat
Around-the-clock monitoring — every endpoint and network device watched continuously, with issues handled before they interrupt anyone's day.
Patching and maintenance, off your clock — disruptive work waits for the dark. Windows open after close and close before you're back.
Email protection and mobile device management — the everyday attack surface, managed as part of the same program.
A help desk that starts with ownership — you reach someone senior, they take the problem, and you get the concrete next step with a time attached.
Endpoint and network management — the whole environment inventoried, documented, and kept current, from switches to laptops.
When something does break, the clock matters. These are the targets your agreement holds us to:
Priority
What it means
Response Target
P1
Business down or security incident
15 minutes
P2
Major impairment, workaround exists
1 hour
P3
Single user or minor issue
4 business hours
P4
Requests and scheduled work
1 business day
You become one of our most important clients — not somebody's smallest account. Small by design means the people who built the program are the people in it.
The day, handled.
Start with a conversation about how your team actually works.
Prefer email? info@ithryn.tech · or call 833.4.ITHRYN
NEW YORK · GREENWICH · WEST PALM BEACH
The practices: